AliExpress Order Not Arrived? What to Do After 90 Days

So your AliExpress package was supposed to arrive last month... then two months ago... and now it's been over 90 days. Crickets. No tracking updates. Just silence. Don’t panic — you're not alone. Thousands of shoppers face delayed or lost AliExpress orders every year, especially on cross-border deliveries. But here’s the good news: you still have rights, and more importantly — you can still get your money back.

Why Your AliExpress Order Might Be Missing

First, let’s break down why this happens. International shipping from China can be a wild ride. Common culprits include customs delays, lost parcels, fake tracking updates, or even sellers marking shipments as 'delivered' when they’re not.

According to data from consumer forums and AliExpress dispute reports, about 12-15% of international AliExpress orders experience delivery issues beyond 60 days. The majority are resolved in favor of buyers — if they act quickly and correctly.

What Happens After 90 Days?

Here’s a key rule: AliExpress automatically opens a refund window after 90 days if the order isn’t marked as delivered. That means once the protection period ends, you can officially file for a full refund — no questions asked (well, almost).

But don’t wait for AliExpress to do it for you. Take control.

Step-by-Step Guide to Getting Your Refund

1. Check the Order Status: Log into your AliExpress account and go to “My Orders.” If it says “Order Protection Ends in X days” — great! If it’s past 90 days and still not delivered, proceed.
2. Open a Dispute: Click “Request Refund.” You don’t need to return anything — just select “Item not received” as the reason.
3. Wait for Seller Response: They have 5 days to reply. Most won’t, especially if it’s been 3+ months.
4. Escalate to AliExpress: After the seller doesn’t respond, click “Escalate Dispute.” Provide a short message like: “No tracking update for 90+ days. Item never arrived.”
5. Get Your Refund: AliExpress usually rules in your favor within 3–7 days. Refund goes back to your original payment method.

Shipping Methods & Average Delivery Times

Not all shipping options are created equal. Here’s a quick breakdown:

Notice something? Slower methods = longer protection periods. That’s by design.

Pro Tips to Avoid This Next Time

• Always choose AliExpress Standard Shipping — better tracking and buyer protection.
• Set calendar reminders at 60 and 85 days to monitor late packages.
• Use PayPal or credit cards for extra chargeback protection.

Bottom line? If your AliExpress order hasn’t arrived after 90 days, you’re entitled to a full refund. The system is built to protect you — you just have to use it.