AliExpress Buyer Protection: What It Covers and How to File a Claim

Shopping on AliExpress can feel like scoring global deals from your couch—but what if the item never shows up, or it’s nothing like the description? That’s where AliExpress Buyer Protection swoops in like a superhero. Let’s break down exactly what it covers, how to file a claim, and why it matters for savvy shoppers.

What Is AliExpress Buyer Protection?

Simply put, Buyer Protection is AliExpress’ promise to protect you when things go sideways. If you don’t receive your order, or it arrives damaged, wrong, or not as described, you’re covered—as long as you act within the protection window.

This policy applies to nearly all items on the platform and lasts between 15 to 60 days, depending on shipping method and country. For example:

What Does It Actually Cover?

• Non-receipt of goods: Item never arrived, despite tracking showing no delivery.
• Not as described: Wrong color, size, model, or missing features.
• Defective or damaged items: Cracked screens, broken parts, etc.
• Counterfeit products: Fake branded goods (e.g., fake AirPods sold as authentic).

💡 Pro Tip: Always check product descriptions and photos carefully before buying. Claims based on ‘changed my mind’ or minor scratches not mentioned in the listing usually won’t fly.

How to File a Claim (Step-by-Step)

1. Log in to your AliExpress account.
2. Go to My Orders and find the problematic purchase.
3. Click “Open Dispute”.
4. Select the reason (e.g., “Item not received” or “Product not as described”).
5. Upload evidence: photos, videos, chat logs with seller.
6. Propose a resolution: refund, partial refund, or resend.
7. Wait for the seller’s response (usually 5 days).
8. If unresolved, AliExpress steps in to mediate.

🕒 Timing is everything. You must open a dispute before the protection period ends. Miss the window? Your claim could be denied instantly.

Real Data: Success Rates & Tips

A 2023 internal review showed that over 78% of disputes filed with strong evidence were resolved in favor of buyers. Here’s what boosts your chances:

• 📸 Clear photos of damage or discrepancies.
• 💬 Saved messages with the seller confirming issues.
• 📦 Tracking proof showing non-delivery.
• ⏱️ Filing early—don’t wait until day 59!

Common Mistakes to Avoid

• ❌ Waiting too long to file.
• ❌ Providing blurry or irrelevant images.
• ❌ Not communicating with the seller first (required in some cases).
• ❌ Asking for refunds after protection expires.

Final Thoughts

AliExpress Buyer Protection isn’t just fine print—it’s your safety net. Whether you’re buying a $2 phone case or a $200 drone, knowing your rights helps you shop smarter. Just remember: document everything, act fast, and use the system. With the right approach, getting a refund or replacement is smoother than you’d think.

Stay protected, stay smart, and happy shopping! 🛍️