How to Handle Returns When Buying from China: Seller Policies and Refunds
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- Source：OrientDeck
Shopping from Chinese sellers on platforms like AliExpress, Taobao, or Temu? You're not alone. Millions snag deals yearly—but what happens when that trendy jacket arrives two sizes too small or the phone case looks nothing like the photo? Let’s talk returns, refunds, and how to protect your wallet without losing your cool.
Know the Rules Before You Click 'Buy Now'
Not all Chinese sellers play by the same playbook. Return policies vary widely, but here's the good news: many now offer "buyer protection" and "free return shipping"—especially on big platforms. Still, always check the fine print.
According to a 2023 eCommerce report, over 68% of AliExpress sellers accept returns within 15 days. But only 41% cover return shipping costs. That means you could end up paying $10–$20 just to send something back. Ouch.
Top Platforms Compared: Who Offers What?
Here’s a quick breakdown of return policies across major Chinese shopping sites:
| Platform | Return Window | Free Return Shipping? | Refund Time |
|---|---|---|---|
| AliExpress | 15 days | Some ("Free Return" tag) | 7–14 days after seller receives item |
| Taobao | 7 days | Rarely (buyer pays) | 3–7 days |
| Temu | 90 days | Yes (prepaid label) | 5–10 business days |
| SHEIN | 45 days | Yes (for eligible items) | 7–14 days |
See that? Temu is the MVP for hassle-free returns. Ninety days? Free labels? Yes, please. Meanwhile, Taobao can be tricky unless you’re in China or using a forwarder with local return support.
Step-by-Step: How to Return an Item Like a Pro
- Contact the seller first. Don’t jump straight to returns. Politely explain the issue—maybe it’s a defect or wrong color. Many will offer a partial refund or reshipment instead.
- Open a dispute. On AliExpress or Temu, go to your order and click "Return Item." Choose your reason (e.g., "Not as described").
- Ship it back. If approved, pack the item with original tags and packaging. Use the tracking number provided—this is your proof.
- Wait for the refund. Once the seller confirms receipt, your money should hit your account in under two weeks.
Pro Tips to Avoid Return Headaches
- Size smart. Chinese sizing runs small. Check size charts and reviews. One Reddit user shared how “XL felt like a US medium.” Learn from others!
- Save all messages. Keep chat logs with the seller. They count as evidence if things go south.
- Use PayPal or credit cards. They offer extra chargeback protection if the seller ghosts you.
The Bottom Line
Returns from China don’t have to be a nightmare. With the right platform, clear communication, and a bit of patience, you can score great deals and back out smoothly when needed. Just remember: read policies, act fast, and keep records. Happy (and safe) shopping!