How to Return Items Purchased from AliExpress Easily

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Let’s be real—shopping on AliExpress is addictive. Who can resist $3 phone cases or free shipping on random gadgets from China? But what happens when your package shows up broken, wrong, or just… not what you expected? Don’t panic. I’ve returned over 40 items from AliExpress in the last 3 years—from faulty earbuds to mislabeled clothing—and I’m here to walk you through the smoothest way to get your money back.

Why Returning Works Better Than You Think

Many shoppers don’t know this: AliExpress buyer protection covers most orders for up to 90 days (150 days for some categories like phones). That means if your item hasn’t arrived, is damaged, or isn’t as described, you’re likely eligible for a full refund—even without returning the item in many cases.

Step-by-Step: How to Return an Item on AliExpress

  1. Open the Order Page: Go to "My Orders" and find the item.
  2. Click “Return/Refund”: Choose a reason (e.g., "Item damaged") and upload photos.
  3. Negotiate with the Seller: Some offer partial refunds instead of returns. If you want a full return, insist politely.
  4. Wait for Approval: Once approved, you’ll get return instructions.
  5. Ship It Back (Sometimes): In many cases, especially for low-cost items, sellers approve refunds without return—this is called returnless refund.

When Do You Actually Need to Ship It Back?

It depends on price and seller policy. Here’s a quick breakdown:

Item Price (USD) Return Required? Typical Refund Speed
< $7 No (returnless) 3–7 days
$7 – $20 Sometimes 5–10 days
> $20 Usually yes 10–20 days

Pro tip: Always choose "Not as described" over "Damaged"—it increases chances of a returnless refund.

Shipping Tips If You Must Return

  • Use a trackable method. Even local mail with tracking helps.
  • Keep packaging until the refund clears.
  • If the seller provides a label, use it—it speeds things up.

What About Refund Times?

Once the return is confirmed, refunds typically take:

  • Original payment method: 3–14 business days
  • AliExpress wallet: 1–3 days

For more help, check out the official AliExpress returns guide. It’s not perfect, but knowing the system gives you power.

Bottom line: Don’t accept bad buys. With clear photos, polite messages, and knowledge of policies, returning on AliExpress is easier than ever.