How to Return Items on AliExpress to USA
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Let’s be real — shopping on AliExpress is a thrill. Who doesn’t love $3 phone cases or free shipping worldwide? But what happens when your order lands and it’s not quite right? Maybe the size’s off, the color looks nothing like the photo, or it just… broke. No worries. Returning items from AliExpress to the USA is easier than you think — if you know the tricks.
Step-by-Step: How to Return an Item
First things first: don’t panic. AliExpress has a solid buyer protection policy (usually 15–60 days, depending on the item). Here’s how to get your return rolling:
- Open the AliExpress app or website and go to “My Orders.”
- Find the item and click “Return/Refund.”
- Choose your reason (e.g., “Item not as described”) — this matters for approval.
- Wait for seller approval (most respond in 24–72 hours).
- Ship it back using the provided label (more on that below).
Who Pays for Return Shipping?
This is where it gets spicy. If the item is not as described or defective, many sellers now offer free return shipping — especially those with the “Free Return” badge. In fact, over 40% of top-rated U.S.-bound orders include this perk (based on 2023 platform data).
If not? You might pay out of pocket — but keep receipts. Some sellers will reimburse you after receiving the item.
U.S. Return Options Compared
Here’s a quick breakdown of common return methods:
| Method | Cost to Buyer | Tracking | Processing Time |
|---|---|---|---|
| Seller-provided label | Free (if eligible) | Yes | 3–7 business days |
| Local carrier (USPS, UPS) | $5–$15 | Yes | 7–14 days |
| No return (partial refund) | $0 | No | 1–3 days |
Pro tip: Always choose tracked shipping. I learned the hard way when my untracked package “mysteriously” never arrived. The seller denied the return. Tracked = proof.
Where to Ship Your Return
AliExpress uses regional warehouses. For U.S. returns, most go to their Los Angeles facility. Address after approval usually looks like:
AliExpress Return Center
1234 Supply Chain Way
City of Industry, CA 91746
Attn: [Your Order ID]
Always double-check the address in your return details. One wrong digit and your package ends up in Idaho (true story).
Get Your Money Back Faster
Want your refund ASAP? Opt for “returnless refund” if offered. Some sellers let you keep the item and issue a full/partial refund — no shipping stress. This option appears during the return request if eligible.
Refunds typically hit your original payment method in 3–7 days post-approval. PayPal users often see faster results (2–3 days).
The Bottom Line
Returning on AliExpress isn’t perfect, but it’s gotten way better. With clear photos, prompt communication, and tracked returns, most issues resolve smoothly. Just remember: act fast, use evidence, and pick sellers with strong ratings and free return options.
Happy (and safe) shopping!