What to Do If Your AliExpress Order Is Lost or Never Arrives
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- Source：OrientDeck
So, you've been waiting for your AliExpress package like it's the last slice of pizza at a party — checking the tracking every 12 minutes, refreshing like a maniac, and now... crickets. No update. No movement. Nada. Your order seems to have vanished into the digital Bermuda Triangle. Don’t panic just yet — we’ve got your back.
First Things First: Stay Calm & Check the Timeline
AliExpress shipping can be a bit of a rollercoaster. Most standard shipments take 15–45 days, depending on your country and the seller’s location (usually China). Before crying wolf, double-check the estimated delivery window in your order details.
If it’s still within that timeframe, give it a little more time. But if your tracking hasn’t moved in over 30 days — or worse, says 'Package Not Found' — it might be time to act.
Step-by-Step: What You Should Do Now
- Check Tracking Info: Go to your AliExpress account > Orders > Track Package. Look for any red flags like 'Return to Sender' or 'Undeliverable.'
- Contact the Seller: Politely ask for an update. Many sellers will resend or refund immediately to avoid negative reviews.
- Open a Dispute: If no response in 48 hours, file a dispute under 'Item Not Received.' This triggers AliExpress buyer protection.
Dispute? Refund? How Long Does It Take?
Once you open a dispute, AliExpress usually sides with the buyer if the item never arrived and the shipping window has expired. Here’s what to expect:
| Scenario | Refund Time | Outcome |
|---|---|---|
| Item not received (within protection period) | 3–7 business days | Full refund, no return needed |
| Seller claims shipped, but no tracking proof | 5–10 days | Refund approved |
| Partial refund requested | 7–14 days | Negotiated settlement |
Pro Tips to Avoid This Headache Next Time
- Choose ePacket or AliExpress Standard Shipping: These options offer real tracking and faster delivery (~7–15 days).
- Buy from Top-Rated Sellers: Look for 97%+ positive feedback and thousands of orders completed.
- Use Buyer Protection Wisely: Always wait until the protection period ends before closing a dispute.
Final Thoughts
Getting ghosted by a package sucks, but AliExpress has solid buyer protection — over 90% of 'Not Received' disputes end in full refunds. Just stay patient, follow the steps, and don’t let one lost order ruin your love for global shopping.
Shop smart, track often, and remember: the best deals are worth the wait… but not forever.