AliExpress Orders Not Delivered? Common Issues and Solutions

So, you've been waiting for your AliExpress package like it's the season finale of your favorite show — checking the tracking every 5 minutes, refreshing like a maniac... but nothing. No update. No movement. Just that dreaded 'Shipment not found' or 'No delivery updates'. Sound familiar? You're not alone.

Every year, millions of shoppers buy from AliExpress, lured by unbeatable prices and endless product variety. But let’s be real — delayed or missing packages are one of the top frustrations. The good news? Most issues have simple fixes. Let’s break down the most common reasons why your AliExpress order might not be delivered — and what you can actually do about it.

Why Is My AliExpress Order Not Moving?

First, take a deep breath. A lack of tracking updates doesn’t always mean your package is lost. Here are the usual suspects:

• Shipping Method: Free shipping (like ePacket or China Post) can take 15–60 days. Yep, it’s slow.
• Customs Delays: International packages often get held up during customs clearance — especially in countries like Brazil, Russia, or India.
• Carrier Handoff Gaps: When your package switches from the Chinese postal service to your local carrier, tracking sometimes goes dark for days (or weeks).
• Incorrect Address: Typos happen. If the address doesn't match exactly, delivery fails.

Real Data: AliExpress Delivery Performance (2023)

Here’s a snapshot of average delivery times based on region:

Source: Third-party logistics review (2023), based on 10k+ tracked shipments.

What Should You Do?

1. Wait at Least 60 Days: For standard shipping, AliExpress protection lasts 60 days (longer for some countries). Don’t panic before then.
2. Contact the Seller: They can often provide extra tracking info or resend the item.
3. Open a Dispute: If the package is truly lost, file a dispute under 'Item Not Received' to get a refund.
4. Check with Local Post: Sometimes, the local post office receives the package but doesn’t scan it right away.

Pro Tips to Avoid Future Issues

• Choose sellers with AliExpress Standard Shipping — faster and more reliable.
• Double-check your shipping address before ordering.
• Use PayPal or credit cards for better buyer protection.

Bottom line? Yes, delays suck. But with a little patience and the right steps, most AliExpress delivery problems are fixable. Just remember: if it’s been less than 60 days, keep calm and carry on checking that tracking link.