How to Return Items Purchased from Taobao Store

Shopping on Taobao? Awesome! But what if your new gadget doesn’t work, or that cute dress just doesn’t fit? Don’t sweat it — returning items on Taobao is easier than you think. Whether you're a first-time buyer or a seasoned bargain hunter, this no-nonsense guide will walk you through the return process step by step, complete with tips, timelines, and real data to help you get your money back fast.

Why Returns Happen

According to Alibaba’s 2023 customer report, over 18% of Taobao purchases are returned — mostly due to sizing issues, product discrepancies, or damaged goods. The good news? Most stores support 7-day no-questions-asked returns, thanks to Taobao’s consumer protection policy.

Step-by-Step: How to Return an Item

1. Check the Return Window: Log into your Taobao app, go to “My Orders,” and verify if the item qualifies for return. Most items allow returns within 7 days of delivery.
2. Contact the Seller: Use the in-app chat to inform the seller you’re returning the item. Politeness goes a long way — a friendly message increases approval chances by 40%, per user surveys.
3. Initiate Return Request: Tap “Return/Refund” on the order page, select your reason, and wait for the seller’s approval (usually within 48 hours).
4. Ship It Back: Once approved, pack the item with original tags and packaging. Use a tracked courier — Taobao recommends SF Express for faster processing.
5. Submit Tracking Info: Upload the tracking number in the app. Refunds are typically processed within 3–5 business days after the seller receives the item.

Return Success Rates by Category

Tips for a Smooth Return

• Keep Everything: Original box, tags, receipts — don’t toss anything until the refund clears.
• Take Photos: Snap pictures before shipping back. Proof helps if disputes arise.
• Use Taobao’s Pickup Service: In major cities like Shanghai or Hangzhou, you can schedule a free pickup via the app.
• Watch Out for Restocking Fees: Some high-end electronics may charge up to 10% restocking fee — check store policy first.

What If the Seller Refuses?

If a seller denies your return unfairly, escalate to Taobao Customer Protection. Submit evidence (photos, chat logs), and Taobao usually sides with buyers in clear cases — resolving 87% of disputes in favor of consumers in 2023.

Returning items on Taobao isn’t scary — it’s part of the smart shopper’s toolkit. With the right approach, you can shop boldly, knowing you’re covered. So next time something’s not quite right, just follow these steps and reclaim your cash without drama.