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What to Do If Your AliExpress Package Is Lost

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So your AliExpress package hasn’t shown up? You’re not alone. Every year, millions of shoppers worldwide experience delayed or missing parcels — especially from international platforms like AliExpress. But before you panic, let’s walk through exactly what to do when your package goes MIA.

First: Stay Calm and Check the Basics

Shipping times on AliExpress can vary wildly depending on your location and the seller's shipping method. For example, standard shipping from China to the U.S. averages 12–30 days. Rush orders with ePacket or Cainiao Super Economy might arrive faster — but even those aren’t immune to delays.

Before declaring your package lost, double-check:

  • Has enough time passed based on the estimated delivery window?
  • Did you provide the correct address?
  • Could it be with a local carrier (like USPS, Royal Mail, or Australia Post)?

Track It Like a Detective

Use the tracking number in your AliExpress order details. Paste it into 17Track.net — it’s one of the most reliable tools for global parcel monitoring.

If tracking shows “No information available” for over two weeks, that’s a red flag. But don’t give up yet.

When Is a Package Officially “Lost”?

AliExpress uses buyer protection policies to keep things fair. Here’s when you can take action:

Shipping Method Estimated Delivery Buyer Protection Expires In
Standard Shipping 15–60 days 90 days from payment
ePacket 7–20 days 60 days from shipment
Cainiao Super Economy 15–35 days 90 days from payment

If your package hasn’t arrived by the end of the buyer protection period, you’re eligible for a full refund.

Step-by-Step: How to File a Refund Claim

  1. Open the AliExpress app or website → Go to “My Orders.”
  2. Find the missing package and click “Request Return/Refund.”
  3. Select “Item not received” as the reason.
  4. Choose “Refund only” (since the item never arrived).
  5. Submit and wait. The seller has 5 days to respond.

If the seller denies your claim or ignores it, AliExpress will step in after the deadline and usually rule in your favor if the tracking shows no delivery.

Pro Tips to Avoid This Next Time

  • Always choose tracked shipping — it costs a little more but gives peace of mind.
  • Consider using AliExpress Standard Shipping, which offers better tracking and faster delivery.
  • Enable notifications so you get alerts when shipping updates happen.

The Bottom Line

Losing a package sucks — but AliExpress has your back. With clear timelines, strong buyer protection, and an easy claims process, you’re rarely out of luck. Just remember: patience pays off. Wait until the protection period ends, then act fast.

And hey — next time, maybe skip the $1 phone case that takes six weeks to arrive. Or don’t. We won’t judge.