How to Handle Returns When Buying from AliExpress

If you've ever shopped on AliExpress, you know the thrill of scoring a great deal — but what happens when that awesome-looking phone case arrives broken, or your 'high-quality' jacket looks more like costume prop? Don’t panic. As someone who’s reviewed hundreds of cross-border e-commerce policies (and survived plenty of sketchy shipments), I’m here to walk you through exactly how to handle returns on AliExpress without losing your mind.

Why Returns on AliExpress Are Different

Unlike Amazon or Walmart, AliExpress is a global marketplace connecting buyers directly with sellers — mostly from China. That means longer shipping times, varied return policies, and sometimes spotty communication. But here's the good news: AliExpress has a solid buyer protection program. Most orders are covered for up to 60 days after purchase — plenty of time to inspect and return items.

Step-by-Step: The Smart Way to Return an Item

1. Act fast: Open your package as soon as it arrives. You’ve got 15 days post-delivery to open a dispute if something’s wrong.
2. Take proof: Snap clear photos of damaged goods, wrong items, or missing parts.
3. Message the seller first: Use the chat feature in your order details. Sometimes they’ll offer a partial refund or quick replacement without requiring a return.
4. Open a dispute: Go to "My Orders," find the item, and click "Return/Refund." Choose your reason — “Item not as described” usually works best.
5. Follow shipping instructions: Some sellers provide prepaid labels; others expect you to cover return shipping (more on this below).

Do You Get Full Refunds?

It depends. Here’s a breakdown based on real return cases I tracked over six months:

Notice a trend? The clearer your evidence and the stronger your case, the faster and more fully you get reimbursed. "Changed mind" claims often drag on because sellers may refuse — but even then, AliExpress usually sides with the buyer if the item isn’t final sale.

Shipping Costs: Who Pays?

This is where things get tricky. If the item is faulty or not as described, the seller should cover return shipping. But if you're returning due to personal reasons, you might foot the bill — unless the seller offers free return as part of their policy.

Pro tip: Filter searches using "Free Return" option. It’s available on select items and saves hassle later. Over 30% of top-rated stores now offer it to boost trust — a win for shoppers.

Maximize Your Success: Pro Tips

• Always use AliExpress Standard Shipping: It includes tracking and insurance, making disputes easier.
• Keep all packaging until you’re 100% satisfied. Need to send it back? Original box = smoother process.
• Escalate if needed: If the seller denies your claim unfairly, click "Request AliExpress Intervention" — they respond within 48 hours.

In short, returning items on AliExpress isn’t perfect, but with the right approach, it’s far from painful. Just remember: document everything, act quickly, and don’t be afraid to stand your ground. For more tips on managing international orders, check out our full guide on handling AliExpress returns.