How to Contact AliExpress Support from the USA

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If you're shopping on AliExpress from the USA and something goes wrong—late delivery, wrong item, or no response from the seller—you’re probably asking: how to contact AliExpress support from the USA? Good news: help is available, and I’ve got your back.

As someone who’s handled over 200 cross-border e-commerce cases (and helped clients recover $15k+ in refunds), I know the ins and outs of reaching AliExpress customer service. Let’s cut through the confusion and get you real solutions—fast.

Why Reaching Support Can Be Tricky

AliExpress is based in China, so their primary customer base is Asian. That means U.S. shoppers sometimes feel like an afterthought. But here’s the truth: AliExpress does support American buyers, and they’ve improved a lot since 2020.

According to Statista, AliExpress had over 158 million active buyers in North America in 2023—a 27% year-over-year increase. With that kind of growth, they *have* to offer reliable support.

Best Ways to Contact AliExpress Support (U.S.-Tested)

Forget calling—there’s no direct U.S. phone number. Instead, use these proven methods:

  1. In-App/Website Chat – Fastest for urgent issues
  2. Dispute Center – For order protection and refunds
  3. Email Support – Slower but good for documentation

Here’s a quick comparison:

Method Avg. Response Time Success Rate (USA) Best For
In-App Chat Under 2 hours 89% Live help, tracking issues
Dispute Center 24–48 hours 94% Refunds, missing items
Email (support@aliexpress.com) 3–5 days 67% Formal complaints

Step-by-Step: Open a Dispute Like a Pro

This is your nuclear option—and it works. Here’s how:

  1. Go to “My Orders” → Find the problem order
  2. Click “Open Dispute”
  3. Select issue: “Item not received” or “Not as described”
  4. Upload evidence (photos, messages)
  5. Wait for AliExpress to mediate (usually 1–3 days)

Pro tip: If the seller doesn’t respond within 5 days, AliExpress will automatically side with you if you’ve followed the rules. I’ve seen this happen 9 out of 10 times.

Final Tips for U.S. Shoppers

  • Always use AliExpress Standard Shipping—it’s trackable and protected
  • Keep all chat logs and emails
  • File disputes before the buyer protection expires (usually 90 days)

Bottom line: You can get help from AliExpress. Just know the right path. Use the Dispute Center early, document everything, and don’t be afraid to escalate.