How to Handle Returns When Buying from China Stores
- Date：
- Views：0
- Source：OrientDeck
Shopping from Chinese online stores like AliExpress, Banggood, or Taobao can feel like hitting the jackpot — crazy low prices, unique finds, and next-day shipping (sometimes). But let’s be real: when your package finally arrives and it’s… not quite right? That’s where the fun begins. Handling returns from China-based sellers can feel like decoding ancient hieroglyphics. Don’t sweat it though — we’ve got your back.
Why Returns from China Are Tricky
Unlike local retailers with 30-day return windows and prepaid labels, many Chinese e-commerce platforms operate on a different rhythm. Language barriers, long shipping times, and vague return policies make buyers hesitant. A 2023 report by eCommerceDB found that only 42% of global shoppers felt confident returning items bought directly from Chinese sellers.
Know the Platform Rules
Not all Chinese marketplaces are created equal. Here’s a quick breakdown:
| Platform | Return Window | Buyer Pays Return? | Refund Type |
|---|---|---|---|
| AliExpress | 15 days after delivery | Usually yes | Full refund + shipping if item is faulty |
| SHEIN | 45 days | No (free return in select countries) | Full refund or store credit |
| Banggood | 30 days | Yes | Store credit or partial refund |
| Lightinthebox | 7 days | Yes | Partial refund only |
Pro tip: Always check the product page for return eligibility before buying. Some items (like custom electronics or swimwear) are marked “final sale.”
Step-by-Step: How to Return an Item
- Document Everything – Snap pics the second you open the box. If it’s damaged, wrong size, or not as described, photos are your proof.
- Contact Seller First – Use the platform’s messaging system. Politely explain the issue. Many sellers will offer a partial refund instead of a return to save hassle.
- Open a Dispute – If no resolution, file a dispute within the return window. Platforms like AliExpress side with buyers more often than you’d think — especially with evidence.
- Ship It Back (If Needed) – Some sellers provide return addresses; others expect you to use any carrier. Save tracking info!
When You Might Not Get a Refund
- You waited too long to act
- No photo/video proof
- Item shows signs of use
- Seller disputes with counter-evidence
A 2022 study showed that 68% of successful returns included clear images and prompt communication.
Smart Tips to Avoid Returns
- Read size charts carefully — Chinese sizing runs small.
- Check recent customer reviews with photos.
- Stick to sellers with >95% positive feedback.
- Use PayPal or credit cards — they often cover international return disputes.
Bottom line? Returning items from China isn’t impossible — it just takes patience, proof, and knowing the rules. With the right approach, you can shop global deals without the global stress.