What to Do If Your AliExpress Order Is Lost

So your AliExpress package hasn’t shown up, and the tracking looks like it’s stuck in digital limbo? You’re not alone. Every year, millions of cross-border shoppers face delayed or missing parcels — especially on platforms like AliExpress where shipping times can stretch from weeks to months. But before you panic or write off your hard-earned cash, let’s walk through what to do when your AliExpress order goes MIA.

First: Stay Calm & Check the Basics

Shipping delays don’t always mean your package is lost. Many AliExpress orders use free or standard ePacket shipping, which can take 15–60 days depending on your country. Before jumping into action, verify:

• Has enough time passed? (Check expected delivery window in your order details)
• Is there any tracking update? (Even a small one like “Departed sorting center”)
• Did someone else receive it? (Neighbors, family, secure drop spots)

When Is an Order Considered 'Lost'?

AliExpress has clear buyer protection timelines:

If your package hasn’t arrived by the protection deadline, you’re eligible to open a dispute.

Step-by-Step: How to File a Dispute

1. Log in to your AliExpress account.
2. Go to My Orders and find the missing item.
3. Click Open Dispute.
4. Select reason: “Item Not Received”.
5. Choose refund amount (full or partial).
6. Submit and wait for seller response.

Sellers have 5 days to respond. If they agree, you’ll get a refund instantly. If they refuse, AliExpress steps in and usually sides with the buyer if the deadline has passed and no proof of delivery exists.

Pro Tip: Extend Protection if Needed

Don’t see the “Open Dispute” button yet? No problem. Click “Extend Buyer Protection” to add more time — up to the maximum limit. This is crucial if your package is close to the deadline but still not delivered.

What If the Seller Asks for More Time?

Sometimes, sellers will plead for an extension, claiming the item is “on its way.” Be cautious. While some are honest, others drag time hoping you’ll give up. If tracking shows nothing for over 30 days, it’s likely lost. Don’t feel guilty saying no.

Refund vs. Reship: What Should You Choose?

During the dispute, you can ask for a refund or resend. Here’s how to decide:

• Refund: Best if you’ve moved on or found a better deal locally.
• Reship: Only choose if you really need the item and trust the seller (check their rating!). But remember — reshipping could take just as long.

Can You Prevent This in the Future?

Absolutely. Here’s how to reduce risk next time:

• Choose sellers with 97%+ positive feedback.
• Pick faster shipping (e.g., AliExpress Standard Shipping or DHL).
• Use tracking-enabled methods only.
• Avoid free shipping for urgent items.

The Bottom Line

Losing an AliExpress order sucks, but the platform’s buyer protection makes recovery straightforward — as long as you act before the deadline. Track regularly, document everything, and don’t hesitate to open a dispute. Most claims are resolved in 3–7 days, and refunds are issued to your original payment method.

Stay patient, stay proactive, and happy (safer) shopping!