How to Return Items Purchased from AliExpress Successfully

So you finally got that cool gadget or trendy jacket from AliExpress—yay! But wait… it’s not quite right. Maybe it’s the wrong size, broken, or just not what you expected. Don’t sweat it! Returning items on AliExpress isn’t as scary as it sounds—if you know the tricks. Let’s walk through how to return your purchase smoothly, get your money back, and avoid common pitfalls.

Why Returns Happen (And That’s Okay!)

According to recent data, about 18% of online shoppers return items bought internationally, with sizing issues and product discrepancies topping the list. The good news? AliExpress has a buyer protection system that makes returns manageable—if you act fast and follow the rules.

Step-by-Step: How to Return an Item on AliExpress

1. Check the Return Window: Most items come with a 15-day inspection period after delivery. Some even offer free returns for up to 90 days—especially under the "Local Return" program in countries like Spain, France, and the US.
2. Open a Dispute: Go to your order page → Click “Open Dispute” → Choose “I Want to Return the Product”.
3. Pick a Reason: Be honest—“Item Defective”, “Not As Described”, or “Wrong Size”. This affects your chances of approval.
4. Chat with the Seller: Many sellers agree to refunds without return (especially if item cost < $10). Use AliExpress messaging to negotiate!
5. Ship It Back (If Required): If approved, pack the item securely. Keep tracking info—you’ll need it!
6. Confirm Return & Get Refund: Once the seller receives it (or tracking shows delivery), your refund is processed in 3–7 days.

Free Return? Yes, Sometimes!

AliExpress now offers free return shipping for select items marked with “Free Return” or part of their Local Return service. Here’s where it’s available:

Tips to Make Your Return a Breeze

• Act Fast: Don’t wait until day 16! Open the dispute before the inspection period ends.
• Take Photos: Show damage, defects, or size mismatches. Visual proof wins disputes.
• Keep Everything: Original packaging, tags, accessories—missing pieces can void your return.
• Use AliExpress Messaging: Never go off-platform. All chat logs are evidence.

What If the Seller Refuses?

Sometimes sellers push back. If that happens, escalate to AliExpress Mediation. Provide photos, messages, and tracking details. Stats show that over 70% of mediated cases rule in favor of buyers when evidence is clear.

The Bottom Line

Returns on AliExpress don’t have to be stressful. With smart timing, solid communication, and a little patience, you can get your money back—no drama. Just remember: always check return eligibility, document everything, and use the platform’s tools to your advantage.

Shop smarter, return easier!